Privacy Policy

Effective Date: 10 March 2025

Dispute Buddy Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use Dispute Buddy.

1. Information We Collect

We collect the following types of personal information when you use Dispute Buddy:

  • Names and Contact Details: Provided by you when using the software.

  • Message Histories and Metadata: Collected from backups of your device.

  • Device Information: Collected when you run a backup of your device.

2. How We Collect Information

We collect personal information by running a backup of your device. All data collected is stored on your own desktop or hard drive. We not have access to and cannot read any messages or data stored on your device from anyone other than the contact names you share.

3. How We Use Your Information

We use the information collected to:

  • Provide services such as merging chat messages in chronological order and presenting them in a PDF.

  • Analyse anonymised usage data to improve our services. We will never sell to or share your data with third parties.

4. Data Storage and Security

  • Your data is stored locally on your own desktop or hard drive and is deleted once the Dispute Buddy desktop app is closed.

  • Dispute Buddy Pty Ltd implements appropriate security measures to protect your data from unauthorised access, disclosure, or alteration.

5. Data Sharing and Disclosure

We will never sell your data or share it with any third party unless legally required to do so.

6. Your Rights

As a user, you have the following rights:

  • Access: You may request a copy of the personal information we hold about you.

  • Correction: You may ask us to correct any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal information.

  • Restriction: You may ask us to limit the processing of your personal information.

  • Data Portability: You have the right to receive your personal data in a structured, commonly used format.

To exercise your rights, please contact us at hello@disputebuddy.co or +64 21 863 866.

7. Cookies & Tracking

Dispute Buddy does not use cookies or tracking technologies.

8. Legal Basis for Processing

We process personal information based on your consent and to provide the services you have requested. We comply with GDPR and the Australian Privacy Act to protect your personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@disputebuddy.co or +64 21 863 866.

By using Dispute Buddy, you agree to the terms of this Privacy Policy.